Refund policy

Return Policy

At Shopbuzz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please review the following information regarding our return policy:

Returns Eligibility:

A return is eligible only if the product is not working. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged or not in their original condition may not be eligible for return.

For some products, we only offer a replacement policy. This will be mentioned on the product page.

Unboxing Video Requirement: In order to facilitate the return process, we require customers to provide an unboxing video when claiming a return due to damaged or defective items. The unboxing video should clearly show the condition of the package upon arrival and the unboxing process. This video helps us assess the condition of the item and expedite the return process for you.

Return Process:

1. Contact our customer service team at shopbuzz.info@gmail.com within 7 days of receiving your order to initiate the return process.
2. Provide your order number, Unboxing Video and details about the item you wish to return.
3. Our customer service team will provide you with instructions on how to proceed with the return.

Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged). We recommend using a trackable shipping service for returns to ensure the safe delivery of your item.

Refunds: Once your return is received and inspected, we will determine if the item meets our return eligibility criteria. If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your bank or payment provider.

Exceptions: Certain items may not be eligible for return, such as perishable goods, personalized items, or items marked as final sale. Additionally, returns of certain products may be subject to specific terms and conditions outlined in the product description.

Contact Us: If you have any questions or concerns regarding our return policy, please contact our customer service team at shopbuzz.info@gmail.com.

Policy Updates: Shopbuzz reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

We appreciate your understanding and cooperation in adhering to our return policy. Thank you for shopping with Shopbuzz!